FAQ

What is Direct Connect?

Direct Connect is a lead conversion tool that allows for dealerships to convert online leads in to inbound phone calls.   The net result is that when a potential customer submits an online form, Direct Connect converts the form information in to an immediate phone call to the business, and our ‘digital whisper’ will read that information out to the sales person and invite them to “press 1” to be connected to the customer.

Which package is right for me?

With packages starting from $49 per month, we have packages suited to businesses of all sizes.

Our packages are based on the number of users (phone numbers) that you want to receive Direct Connect phone calls.

Our ‘Essential’ package is $49 per month and allows up to 3 users to receive calls, and is ideal for small teams OR businesses that have all inbound calls sent to a central phone number.

Our ‘Pro’ package is $99 per month and allows up to 7 users to receive calls, and this is ideal for growing and mid sized teams that want the flexibility of routing calls to specific team members.

Our ‘Pro+’ package is $149 per month and allows up to 15 users to receive calls, and this is perfect for larger teams.  Additional users means more flexibility to route calls to different teams, different departments, and/or different  locations as needed.

Larger enterprise level packages are available, contact us for pricing!

What lead sources can be triggered to Direct Connect?

Our Direct Connect software can also be applied to almost all other online lead sources!

This means that leads coming in from a website contact forms, landing pages, and third parties (such as Facebook, Realestate.com.au, Gumtree, CarsGuide, and more) can be triggered via an API or via email to deliver as a live inbound phone call.

Your sales team has the opportunity to speak to a customer within 60 seconds of the lead being generated!

Which package is right for me?

With packages starting from $49 per month, we have packages suited to businesses of all sizes.

Our packages are based on the number of users (phone numbers) that you want to receive Direct Connect phone calls.

Our ‘Essential’ package is $49 per month and allows up to 3 users to receive calls, and is ideal for small teams OR businesses that have all inbound calls sent to a central phone number.

Our ‘Pro’ package is $99 per month and allows up to 7 users to receive calls, and this is ideal for growing and mid sized teams that want the flexibility of routing calls to specific team members.

Our ‘Pro+’ package is $149 per month and allows up to 15 users to receive calls, and this is perfect for larger teams.  Additional users means more flexibility to route calls to different teams, different departments, and/or different  locations as needed.

Larger enterprise level packages are available, contact us for pricing!

How are the calls routed when I have multiple team members?

When setting up your account, you will input the phone numbers that you want to receive phone calls within your business.  These can be landline or mobile phone numbers.

Each time a lead/enquiry is received, Direct Connect will trigger a phone call to the phone numbers you have nominated.   If multiple phone numbers are listed, our system will “line hunt” and attempt to call each number until someone answers.

You have the ability to set the number of call attempts, from one attempt to multiple attempts for each number.

How are the call credits calculated?

Each call uses credits from your account balance.  Credits are calculated as 1 credit = 1 minute, or part thereof.   When signing up as a new account you will receive an allocation of free credits to get you started, the top-up package you select is not charged until your credit balance drops to 25 credits or less – And at this point a top-up package is automatically applied to your account at the level you selected.

Credits do not expire, as long as an active monthly subscription is maintained the credits remain in your account until used.