Terms and Conditions

1. ACCEPTANCE OF TERMS
1.1 Unless otherwise agreed in writing, the supply of all Services offered by Direct Connect and/or its associates, related parties, successors and assigns (collectively referred to as “Direct Connect”) to any persons (hereinafter referred to as “User”, “you” or “your”) shall be governed by the Terms & Conditions of Service (TCS) set herein. 1.2 This TCS is supplementary to the Website General Terms & Conditions, which govern the access and use of the Website, and all provisions are incorporated into the General Terms & Conditions by this reference. By using the Services described herein, you hereby acknowledge and agree to be bound by this TCS and the General Terms & Conditions.
2. DEFINITIONS
2.1 In these Terms & Conditions of Service (“TCS”), the following terms and expressions shall have the following meanings:
  • (a) “Direct Connect” means Direct Connect Pty Ltd. (ABN 44 634 832 689);
  • (b) “Carrier” means the third party telecommunications carrier who operates the Network;
  • (c) “Call Recording Service” means the service provided by Direct Connect that enables you to record a phone call;
  • (d) “Call Tracking Service” means the service provided by Direct Connect that enables tracking of relevant Phone Call information to be made, including but not limited to, the Calling Party’s Personal Information and location, advertising source, day, time and duration of the Phone Call and Phone Call history;
  • (e) “Calling Party” means a person from whom you receive an Phone Call;
  • (f) “Phone Call” means a telephone call that you receive using Direct Connect’s Services;
  • (g) “Data” means any and all information and reports procured, collected or compiled by Direct Connect in respect of a Calling Party, including, without limitation:
    1. Phone Call logs;
    2. Phone Call activity reports;
    3. advertisement source of Phone Calls; and
    4. Personal Information of a Calling Party;
  • (h) “Dynamic Call Routing Service” means the service provided by Direct Connect than enables the automatic routing of Phone Calls to appropriate branch or regional office based on the Calling Party’s phone number, and allows for prompting of the Calling Party to enter a postcode for appropriate routing when the Calling Party’s location cannot be determined;
  • (i) “Interactive Voice Response Service” means the service provided by Direct Connect comprising a system for routing Phone Calls or providing recorded information for improving Calling Party waiting time and call resolution;
  • (j) “Network” means the telecommunications network of the Carrier which Direct Connect uses to supply the Services;
  • (k) “Missed Call Notification Service” means the service provided by Direct Connect that enables the Recording of missed Phone Call information to be made, including but not limited to, the Calling Party’s phone number if the number is not blocked, and a voicemail recording if the Calling Party leaves a message;
  • (l) “Personal Information” means information that may be used to identify a Calling Party, including without limitation, the Calling Party’s Phone Call number, address, fax number and/or email address;
  • (m) “Phone Number” means an Direct Connect telephone number that you wish to use to answer an Phone Call;
  • (n) “Recording” means a recording of an Phone Call;
  • (o) “Services” mean the services supplied by Direct Connect under this TCS, comprising of the following:
    1. Call Recording Service;
    2. Call Tracking Service;
    3. Dynamic Call Routing Service;
    4. Interactive Voice Response Service;
    5. Missed Call Notification Service; and
    6. any other services as Direct Connect may provide from time to time;
  • (p) “Website” means Direct Connect’s website directconnect.com
3. PROVISION OF SERVICES
3.1 In supplying the Services, Direct Connect shall provide the following:
  1. a Phone Number through which the Services shall be utilised and which forms part of the Network of the Carrier;
  2. equipment required for handling and managing the Services which Direct Connect in its sole discretion considers appropriate and necessary; and
  3. reasonable technical and sales support which Direct Connect in its sole discretion shall consider appropriate and necessary.
3.2 Unless explicitly stated otherwise, any new services, features, content or applications offered or made available from time to time by Direct Connect to you shall be subject to this TCS.
4. YOUR OBLIGATIONS
4.1 In using the Services, you expressly agree and acknowledge that:
  1. the Phone Number provided is made available to you only in connection with the supply of Services by Direct Connect, and forms part of the Services so supplied;
  2. accordingly:
    1. you are not entitled to, and you have no right or interest in, any Phone Numbers supplied by Direct Connect to you if you decide to terminate the Services herein;
    2. you must not port any Phone Numbers supplied by Direct Connect to an alternative service provider or Carrier or Network without the prior written consent of Direct Connect. You hereby acknowledge and agree that Direct Connect shall be entitled to receive compensation from you of an amount to be determined by Direct Connect in its sole and exclusive discretion should Direct Connect agree to grant consent to you in respect of the aforesaid porting;
    3. Direct Connect may, without any notice or liability to you, discontinue or modify any Phone Numbers supplied to you at any time for any reason whatsoever, including but not limited to discontinuance or modification required by reason of a request made by the Carrier, Network requirements or statutory, regulatory and legal compliance. You hereby acknowledge and agree that:
      1. you must, unless this TCS is terminated in accordance with Clause 7, accept any such new or modified Phone Numbers issued to you by Direct Connect and that Direct Connect shall, but is not obliged to, give you written notice of any the discontinuance of, or modifications made to, a Phone Number as soon as is reasonably practicable; and
      2. you have no claim against Direct Connect for any loss or damage you may suffer as a result of such discontinuance or modifications.
  3. Direct Connect may from time to time, change, enhance or update any and all equipment described in Clause 3.1(b) for any reason whatsoever without any notice or liability to you. You hereby acknowledge and agree that you have no claim against Direct Connect for any loss or damage you may suffer as a result of such change, enhancement or update.
4.2 You further acknowledge, agree and warrant that:
  1. you will refrain from taking any action which has or is likely to have the effect of interfering with or threatening the operation, stability, viability or integrity of the Network;
  2. you must only use the Services for your own business needs and requirements;
  3. you must not use the Services for your personal purposes nor for any purposes which are unlawful, abusive, harmful, threatening, defamatory or in any way infringing any copyright, trademark or other intellectual property rights of any other persons;
  4. you must not re-supply, re-sell, chain or group the Services in any way without the prior written consent of Direct Connect;
  5. you are fully responsible for maintaining the confidentiality of your Services password and account issued to you by Direct Connect, and are fully responsible for all activities the occur under the same. Accordingly, you must:
    • (i) immediately notify Direct Connect of any unauthorised use of your password or account or any other breach of security; and
    • (ii) ensure that you exit from your account at the end of each session;
    • Direct Connect will not be liable to you for any loss or damage you may suffer if a person quoting your password requests changes to your Service or account details. You will be responsible for all fees associated with your Service and account whether transactions were authorised by you or not.
  6. you must co-operate with Direct Connect in relation to any complaints, enquiries or investigations into or in connection with any services offered by you, in which the Services supplied by Direct Connect are utilised. You hereby agree and acknowledge that you shall, at Direct Connect’s discretion, and without limitation, bear in full any costs associated with such complaints, enquiries or investigations.
4.3 You also agree that you must ensure that any other persons having access to, or are using, the Services, including your employee, contractor, officer, agent, authorised representative or other third party, shall be made aware of and will observe the same restrictions as described under Clauses 4.1 and 4.2 above.
5. CALL RECORDINGS AND PERSONAL INFORMATION
5.1 As part of the process of supplying the Call Recording Service to you or in any other Services supplied to you where Recordings are, at your option, made by us, whenever a Direct Connect is triggered:
  1. you are requesting Direct Connect to initiate an Phone Call Recording. Once initiated, Direct Connect will record the full length of the Phone Call; and
  2. you are requesting Direct Connect to collect or compile Personal Information in respect of the Calling Party.
5.2 In using the Call Recording Service or any other Services where Recordings are, at your option, made by us, you expressly agree and acknowledge that:
  • (a) you authorise Direct Connect to make Phone Call Recordings and collect Personal Information on your behalf. Without limiting the generality of the aforesaid, you specifically authorise Direct Connect to act as your agent in respect of all Caller Line Identification data collected by Direct Connect;
  • (b) you either:
    • (i) authorise Direct Connect to play a voice message advising the Calling Party that the Phone Call is being recorded prior to the said Phone Call being connected to you or your employee, contractor, officer, agent, authorised representative or other third party answering the Phone Call; OR
    • (ii) make the necessary arrangements to ensure that the Calling Party is provided with the necessary warning about the presence of any Recordings made of an Phone Call;
  • (c) all Phone Call Recordings are stored by Direct Connect for a period of one (1) month, commencing the date that a Recording is made. Following the expiry of the storage period, you will not be able to retrieve a copy of the Recording and you hereby acknowledge and agree that Direct Connect shall have no liability whatsoever for any failure to retain or store such copies of Recordings beyond the said storage period;
  • (d) all Personal Information collected or compiled by Direct Connect for, and supplied to, you must be used by you and your employee, contractor, officer, agent, authorised representative or other third party in compliance with the law, including without limitation, any provisions under the Telecommunications Act 1997 (Cth), Privacy Act 1988 (Cth), and the Telecommunications (Interception) Act 1979(Cth) and all regulations or guidelines promulgated thereunder;
  • (e) you must notify your employee, contractor, officer, agent, authorised representative or other third party that their telephone conversation with a Calling Party in respect of an Phone Call is being recorded by Direct Connect through or in connection with the Services; and
  • (f) Direct Connect shall have no liability whatsoever in respect of any use made by you, your employee, contractor, officer, agent, authorised representative or other third party, of the Recordings and its contents, and/or of any Personal Information.
6. BILLING AND PAYMENT
6.1 You will be charged in accordance with the rate schedule published or notified by Direct Connect from time to time. Direct Connect reserves the right to change the rates from time to time. All Charges are exclusive of GST. 6.2 You shall pay any and all amounts invoiced by Direct Connect to you in relation to the provision of Services by the due date specified in any such invoice. Without limiting any other rights Direct Connect may have under this TCS or by force of law or equity, if you fail to make full payment of the aforesaid by the due date, Direct Connect may:
  • (a) charge interest at the rate of 10% per annum calculated daily on all overdue monies (excluding interest under this Clause) until the same is paid in full;
  • (b) charge an administrative fee for any administrative costs incurred in respect of the your failure to make full payment hereof;
  • (c) cancel or suspend your account or your Phone Number;
  • (d) terminate any contracts between you and Direct Connect and demand immediate payment of monies due and owing under such contracts;
  • (e) cancel any rebate, discount or allowance due or payable by Direct Connect as at the date of the event;
  • (f) institute any recovery process as Direct Connect thinks fit at your sole cost and expense.
6.3 You hereby acknowledge and agree that you are not entitled to set off or deduct any amounts due and owing by you under this TCS, whether or not an existing dispute or claim has been made by you against Direct Connect or for any reason whatsoever.
7. TERM AND TERMINATION
7.1 This Agreement shall continue until terminated. 7.2 This Agreement will immediately and automatically terminate if Direct Connect’s right to provide the Services ceases for any reason. 7.3 Direct Connect may immediately suspend or discontinue the provision of the Services to you, or terminate this Service Agreement with immediate effect by giving notice to you at any time if, in Direct Connect’s reasonable opinion:
  • (a) you breach any of your obligations under this TCS;
  • (b) you fail to pay any Direct Connect invoice by the due date and time shall be of the essence;
  • (c) you cease, or threaten to cease to conduct business in the normal manner; and
  • (d) Direct Connect’s right to provide Services or any Carrier’s right to provide access to the Network ceases or is suspended or interrupted for any reason whatsoever.
7.4 Either party may terminate this agreement with 30 days advance notice in writing.
8. INTELLECTUAL PROPERTY
8.1 For the purposes of this TCS, “Works” mean any and all proprietary materials and information embodied in, or relating to, the Services, including:
  • (a) all technical processes, systems, methods, software design, algorithms, codes, scripts and databases;
  • (b) all inventions, discoveries, improvements, enhancements, processes, information and know-how;
  • (c) the Website and all Direct Connect domain names, trademarks, trade names, get-ups, whether registered or not;
  • (d) all documentation and other records, reports, documents, papers and other materials whatsoever pertaining to the Services; and
  • (e) any derivative works of any of the aforesaid.
8.2 You hereby acknowledge and agree that:
  • (a) all proprietary rights, title and interests created or embodied in the Works belong to Direct Connect to the fullest extent of the law, including all rights to copy, assign or licence such rights, title and interests to others for any purpose as Direct Connect sees fit in its sole and absolute discretion;
  • (b) accordingly, without prior written consent of Direct Connect;
    • (i) you must not supply, sell or otherwise make available the Works or any parts thereof to any third parties; and
    • (ii) that you will, at your sole cost and expense, do all acts necessary to ensure that if, as a result of any breach of your obligation under Clause 8.2(b)(i), Direct Connect’s proprietary rights, title or interests herein have been infringed, such infringement shall cease immediately.
9. CONFIDENTIALITY
9.1 Direct Connect will at all times maintain as confidential, Confidential Information, meaning all Works, technical and business information and associated matter now in your possession and control or which may exist in the future including but without limitation data, reports, studies and customer information. Confidential Information shall not include information which is generally available in the public domain or was known by Direct Connect prior to the disclosure by you or by your employees, representatives or associates. 9.2 Unless expressly stated otherwise in this TCS or in any other terms of service as may be specified by Direct Connect in respect of the provision of any service, or unless prohibited by any laws or regulations, all Data resulting from the provision of the Services may be used for Direct Connect’s own internal research and record keeping purposes and whilst respecting the confidentiality of such Data, Direct Connect may extrapolate and use the Data for the aforesaid purposes.
10. STATUS OF USER
10.1 In using the Services, you acknowledge and agree that:
  • (a) there is no relationship between you and Direct Connect in common law, contract or otherwise other than that as a User;
  • (b) save for the making of any Phone Call Recording and the collection of any Personal Information by Direct Connect in accordance with Clause 5 on your behalf, nothing in this TCS shall create or imply an agency relationship between you and Direct Connect, nor will this TCS be deemed to constitute a joint venture or partnership between you and the Direct Connect; and
  • (c) accordingly, you have no authority or power to enter into any agreement to create any obligation or responsibility on behalf of or in the name of Direct Connect.
11. COMPLIANCE WITH LAWS
11.1 You will at all times comply with the provisions of all laws to your use of the Services and any Recording, including without limitation the Telecommunications Act 1997 (Cth), Privacy Act 1988 (Cth), and the Telecommunications (Interception) Act 1979 (Cth) and all regulations or guidelines promulgated thereunder. In particular, you are solely responsible for giving the Calling Parties any necessary warning about the presence of any Recordings made of an Phone Call and the use or uses that will be made of the same. 11.2 Direct Connect shall have no obligation to advise you upon compliance with any such laws. You shall indemnify and keep indemnified Direct Connect from and against any liability arising from any claim that your use of the Service and/or a Recording breaches any law.
12. LIMITATION OF LIABILITY AND INDEMNITY
12.1 In the event that this TCS ­­­­­constitutes a supply of services by Direct Connect to a person as defined in the Competition and Consumer Act 2010 (Cth), (“the Act”), to the fullest extent permitted by law, all conditions, warranties, representations, liabilities and obligations, whether expressed or implied, including any conditions or warranties as to merchantability, fitness for purpose or correspondence with description or representations as to results arising from the use of the Services, are hereby excluded by Direct Connect. 12.2 Direct Connect shall not be liable, under any circumstances, for your indirect, special, incidental or consequential loss or damage that may arise in respect of this TCS or loss of profit, business, revenue, goodwill or anticipated savings, and Direct Connect’s liability under this TCS shall be limited solely to the supplying of the Services again or the payment of the cost of having the Services supplied again, as Direct Connect may select. 12.3 You shall indemnify Direct Connect against all claims, demands, liabilities, loss, expenses, costs and damages incurred by or made against you, as a result of, or arising in connection with, any breach of your obligations under this TCS, including, without limitation, any failure to comply with Clauses 5.2(b)(ii), 5.2(d) and 5.2(e) in respect of Phone Call Recordings and Personal Information.
13. GENERAL
13.1 Direct Connect may, from time to time, make reasonable variations to this TCS if necessary to comply with any contractual, statutory or a regulatory requirement. 13.2 This TCS contains the entire understanding and agreement between the parties as to its subject matter. No oral explanation or information provided by any party to another shall affect the meaning or interpretation of this agreement or constitute any collateral agreement, warranty or understanding between the parties.
14. APPLICABLE LAW
14.1 The laws of the state of Victoria govern this TCS and the parties agree to submit to the jurisdiction of Victoria courts and tribunals.
15. WAIVER AND SEVERABILITY OF TERMS
15.1 The failure of Direct Connect to exercise or enforce any right or provision of this TCS shall not constitute a waiver of such right or provision. 15.2 If any provision of this TCS is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this TCS remain in full force and effect.
16. REFUND & CREDIT ADJUSTMENTS
16.1 Direct Connect does not provide any refund for any cancellation of services. However, the Company reserves the right to offer credit in select circumstances at its sole discretion. Each circumstance is unique and will be assessed on a case by case basis.
August 26th, 2019.